Difference between revisions of "Clipper"
m (→Card drawbacks) |
|||
| (14 intermediate revisions by the same user not shown) | |||
| Line 7: | Line 7: | ||
| − | Clipper cards are | + | Clipper cards are accepted on nearly all transit agencies in the 9-county Bay Area region: |
| + | {{auto-col|3}} | ||
| + | * [[AC Transit]] | ||
| − | + | * [[BART]] | |
| − | [[ | + | * [[Caltrain]] |
| + | |||
| + | * [[County Connection]] | ||
| + | |||
| + | * [[Fairfield and Suisun Transit]] | ||
| + | |||
| + | * [[Golden Gate Transit]] | ||
| + | |||
| + | * [[Marin Transit]] | ||
| + | |||
| + | * [[Muni]] | ||
| + | |||
| + | * [[Petaluma Transit]] | ||
| + | |||
| + | * [[SamTrans]] | ||
| + | |||
| + | * [[SF Bay Ferry]] | ||
| + | |||
| + | * [[Santa Rosa CityBus]] | ||
| + | |||
| + | * [[SolTrans]] | ||
| + | |||
| + | * [[Sonoma-Marin Area Rail Transit|SMART]] | ||
| + | |||
| + | * [[Sonoma County Transit]] | ||
| + | |||
| + | * [[Tri Delta Transit]] | ||
| + | |||
| + | * [[Union City Transit]] | ||
| + | |||
| + | * [[Vacaville City Coach]] | ||
| + | |||
| + | * [[VINE]] | ||
| + | |||
| + | * [[VTA]] | ||
| + | |||
| + | * [[WestCAT]] | ||
| + | |||
| + | * [[Wheels]] | ||
| + | </div> | ||
==Card features== | ==Card features== | ||
| − | * Riders can use the same card to transfer between different operators | + | * Riders can use the same card to transfer between different operators. |
| − | * No exact change needed when boarding buses | + | * No exact change needed when boarding buses. |
| − | * Transfer discounts apply automatically | + | * Transfer discounts and fare upgrades apply automatically. |
| − | * Rider can still ride if the value on the card is less than the fare charged (Rider has to add value and pay for the negative balance before the next ride) | + | * Rider can still ride if the value on the card is less than the fare charged (Rider has to add value and pay for the negative balance before the next ride). |
| − | * If the card is registered, the owner can restore balance in the event of loss, theft, or damage | + | * If the card is registered, the owner can restore balance in the event of loss, theft, or damage. |
==Card drawbacks== | ==Card drawbacks== | ||
| − | * Card costs $ | + | * Card costs $3 unless it is ordered online with autoload. (Users can load Clipper virtual card via Apple Pay or Google Pay for free) |
| − | * Two people cannot use the same card | + | * Two people cannot use the same card. |
| − | * If the card is not working (not the reader), the rider must pay cash fare | + | * If the card is not working (not the reader), the rider must pay cash fare. |
| − | * | + | * Limited retail locations. (which can accept paper tax-benefit vouchers like Commuter Checks) |
* Card does not provide inter-agency transfer privileges to agencies that have yet to accept Clipper. | * Card does not provide inter-agency transfer privileges to agencies that have yet to accept Clipper. | ||
* E-cash on the card cannot be converted into passes or BART values. | * E-cash on the card cannot be converted into passes or BART values. | ||
* Youth and seniors need to register in advance to receive a youth or senior Clipper card. Youth and senior fares cannot be paid with a regular Clipper card. | * Youth and seniors need to register in advance to receive a youth or senior Clipper card. Youth and senior fares cannot be paid with a regular Clipper card. | ||
| + | * Values and passes ordered online or over the phone can take as long as 5 days to be loaded. | ||
| + | |||
| + | ==How to pay with the card== | ||
| + | Simply tag the card on the Clipper logo appearing on every Clipper reader and hold it for a beep. | ||
| + | |||
| + | <gallery widths=250px heights=200px> | ||
| + | File:Bartfaregates2.jpg|Fare gates (Muni Metro, BART) | ||
| + | File:Clipperreaderv2.jpg|At station (Caltrain, VTA Light Rail, SMART, ferries) | ||
| + | File:Clipperreaderonboardv2.jpg|Onboard vehicles (buses, Muni Metro) | ||
| + | </gallery> | ||
| + | |||
| + | While most systems only require a single tag before or upon boarding, [[Golden Gate Transit fares#Value card and Clipper|Golden Gate Transit]], [[Caltrain fares#Clipper|Caltrain]], [[Sonoma-Marin Area Rail Transit|SMART]], and [[SF Bay Ferry]] (they don't have fare gates) implement a policy that requires a second tag when or after getting off the vehicle or vessel. If you do not tag the second time, you will be overpaying the fare. | ||
==Where to get cards== | ==Where to get cards== | ||
* [https://www.clippercard.com/ClipperWeb/getTranslink.do Online] | * [https://www.clippercard.com/ClipperWeb/getTranslink.do Online] | ||
| − | * [http://www.clippercard.com/ClipperWeb/map.do Retail locations] | + | * [http://www.clippercard.com/ClipperWeb/map.do Retail locations] (see below for map) |
| − | *# AC Transit | + | *# AC Transit, Golden Gate Transit, Muni, SamTrans/Caltrain, and VTA offices/customer service center |
*# Selected retail locations | *# Selected retail locations | ||
| − | *# Most Walgreens in the AC Transit, Golden Gate Transit, and | + | *# Most Walgreens in the AC Transit, Golden Gate Transit, Muni, SamTrans/Caltrain, and VTA areas. |
| − | * | + | * [[Muni ticket machine]]s at underground Muni Metro stations (including 4 downtown SF BART stations). |
| + | * Selected [[BART ticket machine]]s at every BART station. | ||
| + | * All [[Sonoma-Marin Area Rail Transit|SMART]] ticket machines. | ||
| + | * Golden Gate Ferry ticket machines at the Ferry Building, Larkspur, and Sausalito ferry terminals. | ||
| + | |||
| + | Regular Clipper card costs $3. It is free when ordered online with autoload. Cards for youth and seniors are free. | ||
| − | Clipper | + | For youth and senior riders, special Clipper cards are necessary to pay youth/senior fares or load youth/senior passes. To obtain these cards, you will need to submit an application to these [https://www.clippercard.com/ClipperWeb/seniors.do transit offices] in person. Documentation proving eligibility is also required. |
==How to add value== | ==How to add value== | ||
Regardless of where you get the card, you can always add value to your card through: | Regardless of where you get the card, you can always add value to your card through: | ||
* [https://www.clippercard.com/ClipperWeb/getTranslinkAddValueOnline.do Online] | * [https://www.clippercard.com/ClipperWeb/getTranslinkAddValueOnline.do Online] | ||
| − | * Retail locations | + | * Retail locations (see below for map) |
* [[Clipper Add Value machines]] | * [[Clipper Add Value machines]] | ||
| − | * | + | * [[Muni ticket machine]]s at underground Muni Metro stations (including 4 downtown SF BART stations). |
| + | * [[BART ticket machine]]s at all BART stations (e-cash only, no fare products). | ||
| + | * [[Sonoma-Marin Area Rail Transit|SMART]] ticket machines. | ||
| + | * [[VTA Light Rail ticket machine]]s available at all VTA Light Rail stations (including Mountain View, San Jose Diridon and Tamien Caltrain stations) | ||
| + | * Golden Gate Ferry ticket machines at the Ferry Building, Larkspur, and Sausalito ferry terminals. | ||
* Set up Autoload, where values are automatically added from your bank account or credit card whenever the value on the card has dropped below $10 or when the pass is about to expire. | * Set up Autoload, where values are automatically added from your bank account or credit card whenever the value on the card has dropped below $10 or when the pass is about to expire. | ||
| − | If you choose to add value through the web site, it would take up to | + | If you choose to add value through the web site, it would take up to five days for the values to show up on the reader (basically the system has to transmit your payment information to readers on vehicles and at stations, as the system has no other means of updating your card directly). If you want to use your values immediately, you will need to add value through retail outlets (like Walgreens), transit offices, or add value machines. |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
[[Category:Fares]] | [[Category:Fares]] | ||
| + | [[Category:Smart card systems]] | ||
Latest revision as of 02:10, 20 September 2023
Clipper is a smart card fare-payment system for the Bay Area. As a smart card system, Clipper cards are capable to store e-cash, passes, and other forms of tickets (depending on agency).
Clipper cards are accepted on nearly all transit agencies in the 9-county Bay Area region:
Contents
Card features
- Riders can use the same card to transfer between different operators.
- No exact change needed when boarding buses.
- Transfer discounts and fare upgrades apply automatically.
- Rider can still ride if the value on the card is less than the fare charged (Rider has to add value and pay for the negative balance before the next ride).
- If the card is registered, the owner can restore balance in the event of loss, theft, or damage.
Card drawbacks
- Card costs $3 unless it is ordered online with autoload. (Users can load Clipper virtual card via Apple Pay or Google Pay for free)
- Two people cannot use the same card.
- If the card is not working (not the reader), the rider must pay cash fare.
- Limited retail locations. (which can accept paper tax-benefit vouchers like Commuter Checks)
- Card does not provide inter-agency transfer privileges to agencies that have yet to accept Clipper.
- E-cash on the card cannot be converted into passes or BART values.
- Youth and seniors need to register in advance to receive a youth or senior Clipper card. Youth and senior fares cannot be paid with a regular Clipper card.
- Values and passes ordered online or over the phone can take as long as 5 days to be loaded.
How to pay with the card
Simply tag the card on the Clipper logo appearing on every Clipper reader and hold it for a beep.
Fare gates (Muni Metro, BART)
At station (Caltrain, VTA Light Rail, SMART, ferries)
Onboard vehicles (buses, Muni Metro)
While most systems only require a single tag before or upon boarding, Golden Gate Transit, Caltrain, SMART, and SF Bay Ferry (they don't have fare gates) implement a policy that requires a second tag when or after getting off the vehicle or vessel. If you do not tag the second time, you will be overpaying the fare.
Where to get cards
- Online
- Retail locations (see below for map)
- AC Transit, Golden Gate Transit, Muni, SamTrans/Caltrain, and VTA offices/customer service center
- Selected retail locations
- Most Walgreens in the AC Transit, Golden Gate Transit, Muni, SamTrans/Caltrain, and VTA areas.
- Muni ticket machines at underground Muni Metro stations (including 4 downtown SF BART stations).
- Selected BART ticket machines at every BART station.
- All SMART ticket machines.
- Golden Gate Ferry ticket machines at the Ferry Building, Larkspur, and Sausalito ferry terminals.
Regular Clipper card costs $3. It is free when ordered online with autoload. Cards for youth and seniors are free.
For youth and senior riders, special Clipper cards are necessary to pay youth/senior fares or load youth/senior passes. To obtain these cards, you will need to submit an application to these transit offices in person. Documentation proving eligibility is also required.
How to add value
Regardless of where you get the card, you can always add value to your card through:
- Online
- Retail locations (see below for map)
- Clipper Add Value machines
- Muni ticket machines at underground Muni Metro stations (including 4 downtown SF BART stations).
- BART ticket machines at all BART stations (e-cash only, no fare products).
- SMART ticket machines.
- VTA Light Rail ticket machines available at all VTA Light Rail stations (including Mountain View, San Jose Diridon and Tamien Caltrain stations)
- Golden Gate Ferry ticket machines at the Ferry Building, Larkspur, and Sausalito ferry terminals.
- Set up Autoload, where values are automatically added from your bank account or credit card whenever the value on the card has dropped below $10 or when the pass is about to expire.
If you choose to add value through the web site, it would take up to five days for the values to show up on the reader (basically the system has to transmit your payment information to readers on vehicles and at stations, as the system has no other means of updating your card directly). If you want to use your values immediately, you will need to add value through retail outlets (like Walgreens), transit offices, or add value machines.
